Support & FAQ

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Pick-up is from 2 PM, with early pick-up (5 AM – 2 PM) available for a $100 fee, subject to availability.

Drop-off is by 11 AM, with late drop-off (11 AM – 11 PM) available for a $100 fee, subject to availability.

A 25% reservation deposit is due at booking, with the full rental amount paid 30 days before your trip. A $1000 refundable security deposit is also required 30 days prior. We accept bank transfers, e-transfers, cash, or credit cards (no personal checks).

Cancellations more than 60 days before departure get a full refund, minus bank fees. Between 60-31 days, you lose the reservation deposit. From 30-8 days, it’s a 50% loss of the rental amount, and 7 days or less results in a 100% loss. The security deposit is refunded for all cancellations.

No, smoking or vaping is strictly prohibited inside the RV. A minimum $250 fee will be charged for violations to cover cleaning and treatment costs.

We strive to provide your chosen RV, but if it’s unavailable due to unforeseen issues (e.g., damage or breakdowns), we’ll offer a comparable RV or a full refund. No further remedies are provided.

Drivers must be at least 21 years old (25 or older recommended) and provide a valid driver’s license at pick-up. All drivers towing the RV must submit license copies before departure.

Yes, a mandatory $90 admin/preparation fee covers cleaning, propane, and insurance. This includes standard cleaning but not trash removal, dish washing, or excessive pet hair/stains, which may incur additional charges.

Our RVs are insured with $3 million third-party liability, comprehensive, and collision coverage (with a $500 deductible) for travel in Canada and the USA. No coverage is provided in Mexico.

Report any problems, damage, or malfunctions to us immediately. Unauthorized repairs are not reimbursed. If the RV becomes disabled due to renter negligence, you’re responsible for repair costs; otherwise, we cover issues due to normal wear or our oversight.

For non-delivery rentals, you can tow the RV if you meet driver requirements and follow towing guidelines. Delivery is available for select rentals, but you cannot move the RV from the delivery site without prior authorization.

For non-delivery rentals, waste tanks must be empty, and propane tanks full upon return. A $100 labor fee plus additional costs will be deducted from your security deposit for unemptied tanks or unfilled propane.

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